Technical Support

To add a time attendance device using the SECU365 mobile app, please follow these steps below: Turn on the hardware device Open the Mobile APP  Click on Device Click on Add Device Click on Attend...

To add a door for Access Control, please follow the steps below: 1. Click on Access -> Door 2. Click on Add Door 3. Enter the Clock Name 4. Select the Hardware & Device 5. Select Users & assign Sc...

As an admin, you can create Shift in SECU365 Attendance. Please follow the steps below to add a new shift: Click on Attendance -> Shift Click on New Shift Enter Shift Name Enter Duty On Time and ...

As an admin, you can effectively manage facility access by using our dedicated iOS and Android apps. The app allows users through their mobile device to unlock doors and ensures smooth access contr...

As an organization admin, you can add, delete, and edit your employee list. Please follow the steps below: Click on Users - > Employee-> Add Employee Enter Basic Information: Name, Employee ID, ...

To import and export existing employee spreadsheet data, follow the steps below: Click on Users -> Employee Import & Export from the top right The left-down arrow icon is for Importing data, and...

To add permission for each role as an admin for the other employees or admins, please follow the steps below: Click on setting-> Permission Enter Role name & notice  Select operations such as Das...

To adjust the Basic info: Date and Time Format, Time Zone, DST(Daylight Savings Time), and Language preferences for your organization, Please follow the steps below: Click on Settings -> Basic Se...

 At the very beginning, to Set or edit your company information in SECU365, please follow the steps below: Click on Settings -> Company Enter or Edit Company Name Enter Company ID (Not editable i...

To add a time attendance device, please follow these steps below: Turn On the hardware device Open the Mobile APP  Click on Device Click on Add Device Click on Attendance and Next Start Scanning ...